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PRIVACY POLICY

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

 

This Notice of Privacy Practices describes how Cork Medical, LLC, all members of its Affiliated Covered Entity may use and disclose healthcare information about you and how you can get access to this information. It applies to the health services you receive at Cork Medical. For a complete list of the affiliates of Cork Medical as a Covered Entity, please contact the Cork Medical Privacy Officer.

 

We will share your health information within Cork Medical to conduct our treatment, payment, and health care operations. The law requires us to maintain the privacy of certain health information called "Protected Health Information" ("PHI"). PHI is the information that you provide us or that we create or receive about your health care. When we use or disclose (share) your PHI, we are required to follow the terms of this Notice or other notices in effect at the time we use or share the PHI. Finally, the law provides you with certain rights described in this Notice. Furthermore, we are required to notify you following a breach of unsecured PHI.

 

If you have any questions about this Notice please contact Cork Medicals Privacy Officer at the address and telephone number provided below.

 

Ways We Can Use and Share Your PHI Without Your Written Permission (Authorization)

The information you provide us will/may be shared with other organizations related to providing the equipment you need, like hospitals, clinics, and equipment vendors. We do not need any type of permission from you for the following uses and disclosures:

  • Uses and Disclosures for Treatment, Payment, and Health Care Operations. We may use and share your PHI to provide "Treatment," obtain "Payment" for your Treatment, and perform our "Health Care Operations."

  • Treatment. We use and share your PHI to provide care and other services to you. For example, to assess and provide appropriate equipment for your injury or illness. In addition, we may contact you to provide appointment reminders or information about equipment or treatment options. We may also share PHI with other healthcare providers involved in your care.

  • Payment. We may use and share your PHI to receive payment for services that we provide to you. For example, we may share your PHI to request payment and receive payment from Medicare, Medicaid, your health insurer, HMO, or other company or programs that arranges or pays the cost of your health care.

  • Health Care Operations. We may use and share your PHI for our health care operations, which include management, planning, and activities that improve the quality and lower the cost of the care that we deliver. For example, we may use PHI to review the quality and skill of our employees and care teams.

 

Treatment Alternatives. We may use or disclose your PHI to provide you with information about equipment or treatment alternatives or to tell you about other health-related services we provide that might interest you.

 

Business Associates. In addition, we may share PHI with third party "business associates" who perform activities and services on our behalf, including those we hire to perform services like auditing, accounting, or data storage. We will have a written agreement with these business associates that requires them to protect the privacy of your health information.

 

Your Other Health Care Providers. We may also share PHI with your doctor and other health care providers when they need it to provide treatment to you, to obtain payment for the care they give to you, or to perform certain health care operations.

 

Public Health and Safety Activities. We may disclose your information to public health agencies or for public health activities. For example, we may share your PHI for the following:

  • to report health information to public health authorities for the purpose of preventing or controlling disease, injury, or disability.

  • to report abuse and neglect to government authorities, including a social service or protective services agency, which are legally permitted to receive the reports.

  • to report information about products and services to the U.S. Food and Drug Administration.

  • to alert a person who may have been exposed to a communicable disease or may otherwise be at risk of developing or spreading a disease or condition.

  • to report information to your employer as required under laws addressing work-related illnesses and injuries or workplace medical surveillance; and

  • to prevent or lessen a serious and imminent threat to a person for the public's health or safety.

 

Respond to Lawsuits and Legal Actions. We may share your PHI during a judicial or administrative proceeding in response to a valid subpoena, court order or other lawful process.

 

Work with a Medical Examiner or Funeral Director. We may share PHI with a coroner or medical examiner as authorized by law.

 

Organ and Tissue Requests. If you are an organ donor, we may share your PHI with organizations that facilitate organ, eye, or tissue procurement, banking, or transplantation.

 

Research. In certain circumstances, we may use your information to conduct research. If we do so, certain privacy protections must be in place before we can disclose your health information and we will always ask for your specific permission before providing a researcher with information that identifies you.

 

Workers' Compensation. We may share your PHI as permitted by or required by state law relating to workers' compensation or other similar programs.

 

Law Enforcement and Special Government Functions. We may share your PHI with law enforcement officials in limited circumstances as required or permitted by law, or to authorized federal authorities for intelligence, counterintelligence, or national security purposes. We may also disclose your health information as required by military authorities if you are a member of the armed forces.

 

Health Oversight. We may share your PHI with a health oversight agency that oversees the health care system or ensures compliance with government health programs, such as Medicare or Medicaid to prevent or lessen a serious and imminent threat to a person for the public's health or safety, or to certain government agencies with special functions such as the State Department.

 

As Required by Law. We may use and share your PHI when required to do so by any other law not already referred to above.

 

Family, Close Friends or Others Involved in Your Care. We may share your PHI with your family member/relative, a close friend(s), or another person who has been involved in your care or payment for your care.

 

Disaster Relief. We may share your PHI to a public or private entity authorized by law or by its charter to assist in disaster relief efforts.

 

Uses and Disclosures Requiring Your Written Permission (Authorization).

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Use or Disclosure with Your Permission (Authorization). For any purpose other than the ones described above, we may only use or share your PHI when you grant us your written permission (authorization). For example, you will need to give us your permission before we send your PHI to your life insurance company. You may change your mind about your authorization or any written permission regarding your PHI by giving or sending a written "revocation statement" to the Privacy Officer at the address below. The revocation will not apply to the extent that we have already acted, and where we relied on your permission.

 

Marketing. We must also obtain your written permission (authorization) prior to using your PHI to send you any marketing materials. However, we may communicate with you face to face about products or services related to your treatment, case management, or care coordination, or alternative treatments, therapies, health care providers, or care settings. For example, we may not sell your PHI without your written authorization.

 

Uses and Disclosures of Your Highly Confidential Information. Federal and state law requires special privacy protections for certain highly confidential information about you for example psychotherapy notes or HIV/AIDS testing. Rehab Medical does not typically maintain this type of information and if we do, we will apply any additional protections required by law should we use or disclose it or remove it.

 

Your Rights Regarding Your Protected Health Information.

 

For Further Information; Complaints. If you want more information about your privacy rights, are concerned that we have violated your privacy rights, or disagree with a decision that we made about access to your PHI, you may contact our Privacy Officer using the contact information provided at the end of this Notice. We will not take any retaliatory action against you if you file a complaint.

 

Right to Receive Confidential Communications. You may ask us to send PHI to a different location than the address that you gave us, or in a distinct way, or to contact you at a different phone number. You will need to ask us in writing. For example, you may ask us to send a copy of your medical records to a different address than your home address. We will accept all reasonable requests.

 

Right to Inspect and Copy Your Health Information. You may request copies (for a reasonable fee) and/or access to your medical record file, billing records, and other records. You have a right to a copy of your records, if part of a “designated record set” in electronic format, as reasonably available. You can review your medical records and/or ask for hard copies. Under limited circumstances, we may deny you access to a portion of your records. If you want to access your records, you may obtain a record request form from Rehab Medical. Return the completed form to the Privacy Officer.

 

Right to Amend Your Records. You have the right to request that we amend PHI maintained in medical record files, billing records, and other records used to make decisions about your Treatment and payment for your Treatment. If you want to amend your records, you may obtain an amendment request form from the Privacy Officer. After which, you can return the completed form to the Privacy Officer. We will comply with your request unless we believe that the information that would be amended is correct and complete or that other circumstances apply.

 

Right to Receive an Accounting of Disclosures. You may ask for a list (accounting) of certain disclosures of your PHI made by us. These disclosures must have occurred before the time of your request, and we will not go back more than six (6) years before the date of your request. If you request an accounting more than once during a twelve (12) month period, we will charge you a reasonable cost-based fee. Direct your request for an accounting to the Privacy Officer.

 

Right to Request Restrictions. You have the right to ask us to restrict or limit the PHI we use or disclose about you for treatment, payment, or health care operations. With one exception, we are not required to agree to your request. If we do agree, we will comply unless the information is needed to provide emergency treatment. Your request for restrictions must be made in writing and submitted to the Privacy Officer at the address below. We must grant your request to restrict disclosure of your PHI to a health plan if you have paid for the health care item in full out of pocket.

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Right to Receive a Copy of this Notice. If you ask, you may obtain a copy of this Notice, even if you have agreed to receive the notice electronically.

 

Right to Choose Someone to Act for You. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your PHI. We will make sure the person has this authority and can act for you before we take any action.

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Website Privacy, Cookies, and Online Tracking Technologies


This Website Privacy Policy describes how Cork Medical collects and uses information when you visit our website. This policy applies to information collected through our website and online services and is separate from our Notice of Privacy Practices, which describes how we use and protect Protected Health Information (PHI) in connection with the healthcare services we provide.


Information We Collect Automatically
When you visit our website, we may automatically collect certain technical and usage information, including:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • Pages visited

  • Referring website or search engine

  • Date and time of your visit

  • General geographic region

  • Website interactions, navigation patterns, and session information


This information helps us understand how visitors use our website, improve website performance, evaluate marketing effectiveness, and enhance the user experience.


Cookies and Similar Technologies
Our website uses cookies, pixels, tags, and similar technologies to:

  • Operate and secure the website

  • Remember user preferences

  • Measure website traffic and visitor behavior

  • Evaluate the effectiveness of advertising campaigns

  • Improve website functionality and usability


You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of portions of our website.


Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages viewed, time spent on pages, browser information, and general geographic location. This information is used in aggregate to improve our website and better understand visitor engagement. For additional information regarding Google's privacy practices, please visit Google's Privacy Policy. Visitors may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.


Google Advertising Technologies
We use Google Ads and related technologies to measure advertising performance, understand how visitors arrive at our website, and improve our marketing efforts.
Google may use cookies or similar technologies to measure advertising effectiveness and provide relevant advertising based on your interactions with our website and other websites.


Microsoft Advertising
We use Microsoft Advertising technologies to measure the effectiveness of advertising campaigns and understand website traffic originating from Microsoft's advertising platforms.


Meta Pixel
We use Meta Pixel to measure the effectiveness of advertising campaigns on Meta platforms, including Facebook and Instagram. Meta Pixel helps us understand how visitors interact with our website after viewing or engaging with our advertisements.
Information collected through Meta Pixel is used for advertising measurement, analytics, and audience development in accordance with Meta's privacy practices.


Call Tracking
We use CallRail to help measure the effectiveness of our advertising and marketing efforts. CallRail may use cookies and dynamic phone number insertion technology to determine which marketing sources generated phone calls or inquiries.


Call attribution information is used to improve our marketing programs and customer experience.
If telephone calls are recorded, callers will be notified in accordance with applicable law.


Website Experience Tools
We use Hotjar on select portions of our website to better understand how visitors use our website through aggregated heatmaps, session recordings, and usability analysis.


Hotjar is configured to help protect visitor privacy by masking or suppressing sensitive information where appropriate. Information collected through Hotjar is used solely to improve website usability and customer experience.


Protection of Sensitive Information
Cork Medical is committed to protecting the privacy of our patients and website visitors.
We do not intentionally disclose Protected Health Information (PHI) or other sensitive medical information to website analytics, advertising, or website optimization platforms.


We take reasonable administrative, technical, and organizational measures to limit the collection and transmission of sensitive information through our website technologies. We also periodically review our website tracking implementations to help ensure that Protected Health Information is not transmitted to third-party analytics or advertising services.


Third-Party Service Providers
Our website utilizes trusted third-party service providers that assist us with website analytics, advertising measurement, call attribution, and website optimization. These providers process information in accordance with their respective privacy policies and applicable law.


These providers may include:
•    Google
•    Meta Platforms
•    Microsoft
•    CallRail
•    Hotjar
 

Your Privacy Choices

Depending on your location and applicable law, you may have choices regarding the use of cookies and similar technologies.


You may:

  • Adjust your browser settings to limit or disable cookies

  • Manage cookie preferences through our website, where available.

  • Opt out of certain personalized advertising through industry self-regulatory programs.

  • Use Google's Analytics Opt-out Browser Add-on to disable Google Analytics.

 

Residents of certain states may have additional privacy rights under applicable law, including rights to access, correct, delete, or request information regarding certain personal information collected through our website.
 

Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through our website.
 

Changes to This Policy
We may update this Website Privacy Policy from time to time to reflect changes in technology, applicable law, or our business practices. Updates will be posted on this page with a revised Effective Date.

 

Effective Date and Duration of This Notice

Effective Date. This Notice is effective as of October 11, 2022

 

Right to Change Terms of this Notice. We may change the terms of this Notice at any time. If we change this Notice, we may make the new notice terms effective for all Protected Health Information that we maintain, including any information created or received prior to issuing the new notice. If we change this Notice, we will post the new notice in communal areas throughout our facilities, and on our Internet site at www.rehabmedical.com. You also may obtain a copy of the current Notice by contacting the Privacy Officer.

 

Questions or Concerns:  You may contact the Privacy Officer for additional information:

 

Privacy Officer, Compliance Dept.

Cork Medical, LLC

8000 Castleway Drive

Indianapolis, IN 46250

info@corkmedical.com

Phone: (866) 551-2580

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